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Juice Beauty

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Get answers to Juice Beauty Support's most frequently asked questions.

Juice Beauty Help Center

Can I cancel or change my order?

My order was missing an item, what should I do?

I received the wrong item, can you help?

My order shows as delivered, but I can't find it.

What are your delivery carriers?

Do you ship to P.O. boxes?

Where can I track my order?

What payment methods are accepted?

Do you offer gift-wrapping services?

I am an international customer. Where can I purchase your products?

Do you accept international credit cards?

My Order

What are the benefits of the Subscribe & Save program?

How do I create a subscription?

What happens after I start a subscription?

How do I manage my subscription?

Subscriptions

What's your Returns Policy?

I received damaged products; what should I do?

I returned my order; where is my refund?

I need to return my retail purchase (Ulta, Amazon, etc.)

My order was returned to sender, what should I do?

How do I create an account?

How do I earn points?

My rewards points didn't apply, can you help?

How do I redeem points?

Do my points expire?

Does my Glow Getter or Ultimate Glow member status expire?

How long does it take for my points to appear in my account?

What happens to my points when I make a return?

Can I earn points on past purchases?

Can I earn points for purchases made through partner retailers?

How can I recover or change my password?

I am getting emails, but I can't log in.

How do I subscribe to your email list?

How do I unsubscribe from your email list?

Rewards Account

Where can I find active promotions?

Where do I enter a discount code?

I forgot to enter a discount code for my recent order. Can I apply it now?

Can I use multiple discount codes per order?

Discount Codes

Do you offer gift cards?

Can a gift card be used more than once?

Can more than one gift card be used toward a purchase?

How do I check my balance?

Can a gift card be used to buy a gift card?

Can a gift card be used to pay for shipping and taxes?

Can I apply a discount code to my gift card purchase?

Gift Cards

What does "Juice In, Junk Out" mean?

What is the difference between "natural" and organic?

What are the benefits of the ingredients used in Juice Beauty products?

Are your products Gluten-Free?

What does the Leaping Bunny mean?

Who certifies your ingredients?

Do organic farmers ever use pesticides?

Do you offer shade matching for foundation, concealer, etc?

How will purchasing organic products help keep our water clean?

Are organic beauty products and organic food better for you?

What proof do you have that your products actually work?

I'm seeing AMAZING results with my skin, better tone and texture. What do you think is the "secret" ingredient that is causing this terrific action?

Why do organic beauty and food products sometimes cost more?

Why use skincare products made with organic ingredients?

Will juice based products feel sticky on my skin?

Why does Juice Beauty avoid harsh paraben preservatives?

What ingredients should I avoid?

I've heard that there is quite a bit of research on the potential effects of all these unnecessary chemicals and additives in beauty products. Where can I find more information?

What is or why is Juice Beauty using Butyloctyl Salicylate?

Your best selling GREEN APPLE ™ Peel is my favorite product but my face gets red when I use it. Is this OK?

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